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Welcome to the Service Science Mystery Shop
Simply select a one-off mystery visit or enquiry using one of our standard templates with no set-up fees
- If
you're interested in dipping your toe in the water with a sample mystery
visit or enquiry before considering a more regular bespoke programme,
then this is the place for you.
- Alternatively,
if it's just a one-off ad hoc mystery visit or enquiry to see how you're doing
or to test a special scenario, you can also place your order here.
- You can even order a mystery visit or enquiry to your competitors*
Just choose the industry sector on the left here and select the visit or enquiry template you'd like us to use. Follow the instructions and let us do the rest.
These mystery visits and enquiries are unannounced at the time and the first you'll know we've been is when you receive your report. This will be sent to your e-mail address as a pdf file with any audio recordings embedded. Any unspent mystery customer expense funds will be refunded to you at this point.
Discounts may be available if you are an existing client or want a regular series of visits or enquiries. For more information about Service Science and our work, or to set up a bespoke regular programme please visit our main web site by clicking on the logo below... *
For competitor mystery visits or enquiries we adopt the Code of Conduct
of the Market Research Society, which includes the condition that "the
length of time spent with a staff member should reflect the market and
the type of enquiry. The time should be kept as short as possible and
should not be seen to waste the competitor’s resources in any way other
than a normal customer enquiry might do."
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